The list
The list always covers a period: the last 24 hours unless you pick the last hour,
7 days or 30 days. Entries are kept for 30 days, so there is no “all time”. Beside
the period, filters narrow the list by node type, by status and to errors only,
and the search finds a node by its ID. Every choice is kept in the address, so a
filtered view can be shared as a link.
The list keeps itself current: it updates as steps run when your installation
has live updates switched on, and refreshes every minute otherwise.
Handle is the column to learn
Every node reports an outcome — a handle — and the flow follows whichever edge that handle is wired to. A branch reportsyes or no; a call reports
whether it succeeded.
Reading the handle column tells you which way a conversation actually went, as
opposed to which way it was supposed to. A branch that reports the same handle
for every contact is a branch that is not branching: the condition is wrong, or
the value it tests is never what the author expected.
The node did not choose where to go next. It reported an outcome, and the flow
decided. So a conversation ending up somewhere unexpected is either a wrong
handle — the node’s own logic — or a wrong edge — the way the flow is drawn.
The log tells you which of the two to go and fix.