Save draft, then publish
Save draft stores your work. Nothing reaches contacts. Publish promotes the draft to live. From that moment, new conversations use it. Run Validate in the builder first. It catches the problems that are cheap to fix before publishing and expensive after: a required field left empty, an outcome wired to nothing, a structure that cannot complete.The version badge
The builder shows the flow’s published version —Published v1 — and the
flows list shows the same in its Versions column.
A dash means the flow has never been published. It can be built, saved,
validated and made active, and contacts will still never see it. This is the
single most common reason a finished-looking flow does nothing.
Conversations already running
Publishing does not disturb them. A session holds the version of the flow it started with and keeps it until it ends. Someone halfway through answering questions carries on with the flow they began, even while a new version is live for everyone starting fresh.This is why publishing a fix does not repair conversations already stuck in the
broken version. They finish, or time out, on the old one. Where that matters,
the session lifetime in Settings is what decides how
long they linger.
Active and published
Two independent switches, and the combination is what confuses people:
Deactivating stops new sessions starting. It does not unpublish, and it does not
stop sessions already under way.